Customer Service Advisor (Full time)

This role may also be known as a Customer Solution Specialist, Complaints Handler, Customer Resolution Executive or Customer Care Specialist. We are currently looking for customer focused problem solvers to come and join the team at our Customer Services offices in Burnley, Lancashire! As a Customer Service Advisor, you will handle a range of queries and complaints across multiple channels inc. Live chat, emails and inbound calls. Working as a part of our highly driven team you will make a real difference and valued contribution to our customer experience, focusing on providing solutions on the customer''s first call where possible and ensuring we achieve our agreed service levels. You will use your initiative, thinking outside the box and liaising with other Bensons departments to find solutions, taking ownership of cases to ensure that all customer queries are resolved to a high standard. Demonstrating empathy, adaptability and a positive ''can-do'' attitude whilst trouble-shooting the issue, ensuring that you deliver impeccable customer service and consistently delight our customers in all interactions. We have an engaging team and working environment and we are ready to welcome new colleagues to the team! Full training is provided to ensure you have the knowledge and skills to be successful in the role. Skills Needed Previous experience in a Customer Service setting. This does not need to be in a contact centre, we are looking for people from a range of backgrounds ..... full job details .....