Customer Service Advisor FTC

Customer Service Advisor (12month Fixed Term Contract) We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for a Customer Service Advisor with excellent communication skills to deliver a first-class customer experiences across email, calls, and live chat. Could that be you? If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we d love to hear from you! This role is 12month Fixed Term Contract, based onsite at Willerby, Hull. Here s why you ll love this role - Use your natural people skills to stay customer-focused and delight customers. - Take ownership of every Customer interaction, ensuring all queries are resolved efficiently. - Handle escalated enquiries and complaints, working to maximise customer retention. - Support initiatives to improve customer satisfaction results and recommendations. - Meet key performance targets by delivering exceptional service within required timelines. Here s why you ll be great in this role - Proven background in a customer service or customer experience role, ideally within a call centre environment. - Professional telephone manner with ..... full job details .....