Customer Service Advisor FTC - Part-time

Join M ller UK and Ireland as a Customer Service Advisor FTC (Part-time)Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working collaboratively? M ller UK and Ireland is looking for a Customer Service Advisor (Part-Time) on a fixed term contact until January 2027, to join our dedicated team in East Kilbride.As we continue to grow and aim to be the biggest and best dairy company in the UK and Ireland, we need enthusiastic individuals to help us deliver outstanding customer experiences across the country.Location: Onsite at East Kilbride Hours: 30hr per week Shift Pattern: 5 days over 7, 8am-2pm Contract: Fixed term contract until January 2027Main Responsibilities: Accurately capture customer orders using AS400/SAP systems. Maintain trackers and reports with up-to-date information. Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction. Follow structured processes and Standard Operating Procedures. Collaborate with internal teams (MMID, Production Planning, Commercial) to meet customer needs. Maintain SOPs, customer data files, and other support documentation. Key Requirements: Proven customer service experience. Strong communication skills, both verbal and written. Calmly address customer concerns and complaint. Efficient call handling and multitasking abilities. Proficiency in Microsoft Word and Excel. Logical thinking and problem-solving skills. Excellent ..... full job details .....