Customer Service Advisor FTC - Part-time

Join M-ller UK & Ireland as a Customer Service Advisor FTC (Part-time)

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working collaboratively? M-ller UK & Ireland is looking for a Customer Service Advisor (Part-Time) on a fixed term contact until January 2027, to join our dedicated team in East Kilbride.

As we continue to grow and aim to be the biggest and best dairy company in the UK and Ireland, we need enthusiastic individuals to help us deliver outstanding customer experiences across the country.

Location: Onsite at East Kilbride

Hours: 30hr per week

Shift Pattern: 5 days over 7, 8am-2pm

Contract: Fixed term contract until January 2027

Main Responsibilities:

• Accurately capture customer orders using AS400/SAP systems.
• Maintain trackers and reports with up-to-date information.
• Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction.
• Follow structured processes and Standard Operating Procedures.
• Collaborate with internal teams (MMID, Production Planning, Commercial) to meet customer needs.
• Maintain SOPs, customer data files, and other support documentation.

• Proven customer service experience.
• Strong communication skills, both verbal and written.
• Calmly address customer concerns and complaint.
• Efficient call handling and multitasking abilities.
• Proficiency in Microsoft Word and Excel.
• Logical thinking and problem-solving skills.
• Excellent organisational and listening abilities.
• Professional awareness of tone and body language.

• Competitive salary and bonus scheme.
• Contributory pension plan and life assurance.
• Generous annual leave
• Employee Assistance Programme.
• Flexible benefits programme.
• Access to a Rewards Benefits Programme with discounts at over 800 retailers.