Customer Service Advisor FTC

Are you an experienced Customer Service Advisor seeking a flexible, part-time opportunity (20 hours per week) on a fixed-term contract?

We’re looking for passionate and skilled individuals to join our Customer Experience Team on a three-month fixed-term contract, with the potential for extension depending on business needs.

This is an agile role, meaning you’ll primarily work from home. However, you must live within a commutable distance to Knowsley to attend occasional in-person training sessions, team meetings, or other business requirements.

We can Offer You:

• Work-Life Balance: 23 days annual leave + bank holidays, plus flexibility with overtime
• Health & Wellbeing: 24/7 GP access, mental health support, fitness programs, and more
• Training & Growth: Ongoing professional development to keep you at the top of your game

Your Role:

• Handling all incoming and follow-up contact from customers with enquiries or service requests
• Promoting a customer-first culture while maintaining service levels and quality standards
• Acting as the first point of contact via phone, email, webchat, and Facebook
• Resolving customer enquiries efficiently and professionally, delivering exceptional service
• Accurately inputting and managing customer data across various IT systems, working towards service level targets

What We Need from You.

• Proven experience in a customer service environment
• Confidence using computerised database system
• Strong IT skills, particularly in Microsoft Outlook and Word
• Experience in a call/service centre for a social housing setting is desirable but not essential
• A proactive, empathetic approach with excellent communication skills

Why Liberty?
We’re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career.

Apply Today!
Click “Apply” below to join Liberty as our Customer Service Advisor. We look forward to hearing from you!

Closing Date: 16th October 2025(We may close early due to high demand)