https://jobs.co.uk/job/customer-service-advisor-ft-recruitment--dd543fad-ee43-43dc-b9c0-80aec7733ecc RSS feed for Customer Service Advisor at FT Recruitment. en-gb Wed, 23 Sep 2026 23:32:34 GMT https://jobs.co.uk/job/customer-service-advisor-ft-recruitment--dd543fad-ee43-43dc-b9c0-80aec7733ecc https://jobs.co.uk/job/customer-service-advisor-ft-recruitment--dd543fad-ee43-43dc-b9c0-80aec7733ecc Wed, 23 Sep 2026 11:54:23 GMT Location: Smethwick | Salary: 12.71-12.71 Annual | Type: Permanent | FT Recruitment are recruiting on behalf of our brand new client based in Smethwick, We are looking for an individual who has experience within the Customer Service sector. This is a fantastic oppurtunity for someone who is looking for career progression and wanting to work in an established busy environment. Your role will entail: - Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner. - Handle a high volume of incoming calls and emails from customers, addressing their questions, concerns, and requests. - Accurately enter customer information and update records in the company database. - Collaborate with other team members to ensure customer satisfaction and achieve department goals. - Maintain a thorough understanding of company products, services, and policies to effectively assist customers. - Follow established procedures for handling customer complaints and escalating issues when necessary. - Provide product recommendations and assist with order placement or modifications. - Process returns, exchanges, and refunds according to company policies. what we are looking for: - Previous experience in a custo... Permanent