https://jobs.co.uk/job/customer-service-advisor-ft-recruitment--75c554d6-6bef-404d-87b2-a13b3ca0e335 RSS feed for Customer Service Advisor at FT Recruitment. en-gb Tue, 22 Sep 2026 22:44:37 GMT https://jobs.co.uk/job/customer-service-advisor-ft-recruitment--75c554d6-6bef-404d-87b2-a13b3ca0e335 https://jobs.co.uk/job/customer-service-advisor-ft-recruitment--75c554d6-6bef-404d-87b2-a13b3ca0e335 Mon, 21 Sep 2026 23:00:00 GMT Location: Smethwick | Salary: £12.71 - £13.27/annum | Type: Permanent | FT Recruitment are recruiting on behalf of our brand new client based in Smethwick, We are looking for an individual who has experience within the Customer Service sector. This is a fantastic oppurtunity for someone who is looking for career progression and wanting to work in an established busy environment. Your role will entail: - Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner. - Handle a high volume of incoming calls and emails from customers, addressing their questions, concerns, and requests. - Accurately enter customer information and update records in the company database. - Collaborate with other team members to ensure customer satisfaction and achieve department goals. - Maintain a thorough understanding of company products, services, and policies to effectively assist customers. - Follow established procedures for handling customer complaints and escalating issues when necessary. - Provide product recommendations and assist with order placement or modifications. - Process returns, exchanges, and refunds according to company policies. what we are looking for: - Previous experience in a... Permanent