Customer Service Advisor

Job Description CUSTOMER SUPPORT ADVISOR Bicester Fresh Direct 28,110 + 1,200 Annual Bonus + Brilliant Rewards and Recognition!Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and love solving problems?If so, we want YOU to join the Fresh Direct team!As a Customer Support Advisor, you''ll be at the heart of our customer experience. You''ll be the first point of contact for our customers, helping with orders and enquiries via phone and email while making sure every interaction is handled with care, confidence and professionalism.This is a full-time role working 37.5 hours per week, with 8.5-hour shifts between 7am and 5pm, including 1 in 3 weekends.And there''s more! Following successful completion of your probation, there is the potential for hybrid working. What You''ll Be Doing Providing outstanding support to customers via phone and email Processing orders and collections accurately and efficientlyManaging customer enquiries and maintaining the customer mailbox Working towards and achieving key performance targets Investigating customer issues and finding fast, effective solutionsBuilding strong relationships with customers and internal teams Taking ownership of queries from start to finishWorking closely with other departments to keep everything running smoothlyurning customer challenges into great customer experiences!About youWe''re looking for someone who is: Experienced in a customer service or office-based ..... full job details .....