https://jobs.co.uk/job/customer-service-advisor-fresh-direct--52f61cda-b090-4e4d-ac57-bf9c2e062158 RSS feed for Customer Service Advisor at Fresh Direct. en-gb Sun, 06 Sep 2026 19:07:55 GMT https://jobs.co.uk/job/customer-service-advisor-fresh-direct--52f61cda-b090-4e4d-ac57-bf9c2e062158 https://jobs.co.uk/job/customer-service-advisor-fresh-direct--52f61cda-b090-4e4d-ac57-bf9c2e062158 Sat, 05 Sep 2026 23:00:00 GMT Location: Bicester | Salary: Negotiable | Type: Permanent | Job Description -CUSTOMER SUPPORT ADVISOR -Bicester | Fresh Direct -28,110 + -1,200 Annual Bonus + Brilliant Rewards & Recognition! Are you passionate about delivering exceptional customer service ? Do you thrive in a fast-paced environment and love solving problems? If so, we want YOU to join the Fresh Direct team! As a Customer Support Advisor , you'll be at the heart of our customer experience. You'll be the first point of contact for our customers, helping with orders and enquiries via phone and email while making sure every interaction is handled with care, confidence and professionalism. This is a full-time role working 37.5 hours per week , with 8.5-hour shifts between 7am and 5pm , including 1 in 3 weekends . And there's more! Following successful completion of your probation, there is the potential for hybrid working . -What You'll Be Doing -Providing outstanding support to customers via phone and email -Processing orders and collections accurately and efficiently Managing customer enquiries and maintaining the customer mailbox -Working towards and achieving key performance targets -Investigating customer issues and finding fast, effectiv... Permanent