Customer Service Advisor, French Speaker (Night Shift)

Overview

Customer Service Advisor, French Speaker (Night Shift) role in Brighton, United Kingdom. The position is permanent and full-time, requiring night shifts on a 4 on 4 off pattern from 20:00 to 08:00, Monday to Sunday (including some public holidays). The MACs (French Medical Assistance Coordinators) are the first point of contact for customers needing medical assistance while travelling. The role is part of the Zurich Cover-More Group, offering access to a global network and resources to deliver reliable and tailored insurance and assistance services.The training period is approximately 8–10 weeks and will take place at the Brighton office from 09:00–17:00, Monday to Friday. The start date for this role is 17 November 2025.Responsibilities

You’ll liaise with customers and corporate clients over the phone and via email, including those in difficult or sensitive circumstances.You’ll provide practical help by finding solutions and advice to customers who may be distressed or vulnerable.You’ll liaise with the in-house medical team to coordinate medical assistance and emergency medical travel services.You’ll provide customer service support regarding policy cover, monitor and report patient status, and coordinate travel emergencies.You’ll provide pre-travel advice, arrange medical appointments or hospitalization abroad and coordinate air ambulances.You’ll ensure all case handling is accurately documented in the system.You’ll work toward targets and KPIs to achieve business objectives.What we’re looking for

Fluent in French and English.Solid customer service background.Excellent written and verbal communication skills with empathy, respect, and patience.Ability to multi-task and prioritise workload to meet targets and deadlines.Ability to handle difficult conversations and solve problems.Basic computer skills, proficiency in Outlook, data entry, and strong numeracy and literacy with attention to detail.Why Zurich Cover-More

We value optimism, caring, togetherness, reliability and determination. We are a global group with more than 2,500 employees worldwide, offering a range of benefits and opportunities for career growth and work-life balance.Benefits and additional information

Health insuranceLife insuranceIncome protectionCompany-subsidised pension25 days annual leaveShort-term incentive planEmployee reward and recognition schemeFlexible working opportunitiesParental and volunteering leaveEmployee assistance programOnline learning and training opportunitiesProfessional ..... full job details .....