Customer Service Advisor - Fraud Prevention

Job Title: Customer Service Advisor - Fraud PreventionLocation: Edinburgh (Gogarburn) - Hybrid available after trainingContract Type: 12-Month Temporary (with potential to extend or become permanent)Start Date: 13th October 2025Pay Rate: 13.75 per hour (up to 16.81 with shift allowance)Hours: 35 per week, Monday-Sunday, between 8am and 10pm (including some bank holidays)About the RoleJoin the team protecting customers from financial harm and fraudulent activity. This is an opportunity to make a real difference - helping people feel safe and supported while building your own career in fraud prevention.You''ll receive first-class training, ongoing support, and the chance to transition to hybrid working once performance standards are consistently met.Key ResponsibilitiesDetect and prevent fraud by using high-risk identification strategies.Investigate and analyse customer queries, escalating where necessary.Communicate with internal and external teams to resolve cases quickly and accurately.Contribute to process improvements and customer service initiatives.Skills and Experience RequiredPrevious customer service and telephony experience.Desirable Customer service advisor - Fraud prevention experienceDesirable financial services experience Ability to handle fast-paced, high-pressure situations while speaking with customers.Strong written and verbal communication skills.High attention to detail and ability to multi-task across multiple systems.Strong IT competency (Microsoft ..... full job details .....