Customer Service Advisor

Customer Service AdvisorLocation: Worcester - Office BasedHours: Full TimeContract: TemporarySalary: £12.66ph Four Squared Recruitment are currently recruiting for a Customer Service Advisor to join a friendly and supportive team. This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering a high standard of service. As a Customer Service Advisor, you will be responsible for providing professional, efficient, and courteous support to customers across multiple channels, ensuring queries are resolved promptly and accurately.Key Responsibilities: Acting as the first point of contact for customer enquiries via phone, email, and/or face-to-faceHandling a high volume of queries while maintaining excellent service standardsResolving customer issues and complaints in a calm and professional mannerAccurately updating customer records and internal systemsProviding clear and accurate information about products/servicesEscalating complex issues where appropriateWorking closely with colleagues and other departments to ensure a seamless customer experienceAdhering to company policies, procedures, and data protection requirements About You: Previous experience in a customer service or customer-facing role is desirableStrong verbal and written communication skillsA positive, professional, and empathetic approachAbility to remain calm under pressure and manage challenging conversationsGood organisational skills and attention to ..... full job details .....