Customer Service Advisor

CUSTOMER SERVICE CO-ORDINATOR – OLDHAM

£27,000 – £28,000
Oldham
Supporting a busy, fast-paced manufacturing business

This is not just “answer the phone and log a ticket.”

This is for the people who:
actually care when something goes wrong
take ownership
 and don’t pass problems around like a hot potato

If you’re the one who sorts it, fixes it, and makes the customer feel like they’ve been looked after properly… you’ll fit straight in.

THE ROLE

You’ll be at the centre of everything customer-related — keeping orders moving, solving problems, and making sure customers actually enjoy dealing with the business (rare, but we love to see it).

Day to day, you’ll be:

Processing customer orders accurately and on time
Handling calls and emails — keeping communication clear, professional, and helpful
Resolving customer queries and complaints properly (not just ticking a box)
Providing updates on stock, pricing, and lead times
Working closely with internal teams to make sure everything runs smoothly
Building strong relationships with customers and stakeholders
Getting involved in improving processes and customer experience

This is a role where you’ll be busy… but in a good, time goes fast kind of way.

WHAT YOU’LL NEED

Previous customer service / coordination / admin experience
Strong attention to detail (orders need to be right)
Confident communicator — phone, email, face-to-face
Organised and able to prioritise in a fast-paced environment
Good IT skills (Microsoft Office as a minimum)
A solutions-focused mindset — you fix things, not avoid them

Bonus points if you’ve used CRM or order systems (Orderwise etc.) 

WHY THIS ROLE?

Because this isn’t one of those “sit quietly and answer calls” jobs.

You’ll be:

• A key part of the business
• Trusted to manage customer relationships properly
• Involved in making things better, not just maintaining the status quo

If you’re the kind of person who:
enjoys being busy
 likes helping people and takes pride in doing things right

You’ll thrive here.

Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.