Customer Service Advisor

Customer Service Advisor 7013
Location: Stonehouse
Hours: Full Time, Monday to Friday, 9am - 5pm
Salary: £13.00 per hour

Job Description

We are recruiting for a Customer Service Advisor to join a friendly and supportive team based in Stonehouse. This is an excellent opportunity for someone with strong customer service and administration skills who enjoys speaking with customers, resolving queries and ensuring a high standard of service.

This role is a perfect opportunity for someone wanting their first office based opportunity, with previous customer service experience in a retail or hospitality environment. 

Key Responsibilities of a Customer Service Advisor

• Answer incoming telephone calls from new and existing customers.

• Handle customer enquiries professionally via telephone and email.

• Process customer orders accurately using internal systems.

• Assist customers with placing orders and provide stock availability information.

• Monitor orders through to dispatch, ensuring they are delivered on time.

• Resolve customer queries relating to orders, shortages, damages, pricing and stock availability.

• Liaise with logistics and other internal departments to ensure customer requirements are met.

• Maintain accurate customer records and update internal systems.

• Deliver an excellent level of customer service at all times.

• Support the wider team with general administration and office duties.

Key Skills of a Customer Service Advisor

• Previous experience within customer service 

• Excellent telephone manner and communication skills.

• Confident using Microsoft Office and computer systems.

• Strong attention to detail and accuracy.

• Excellent organisational and time management skills.

• Ability to prioritise workload and manage multiple tasks.

• A positive, friendly and professional approach.

• Strong problem-solving skills and a customer-focused mindset.

• Ability to work effectively both independently and as part of a team.

To be considered for this role apply now or get in touch with Katie at First Base Employment.