Customer Service Advisor - Financial Services

Customer Service Advisor / Collections AdvisorMilton Keynes (Hybrid Working)Competitive Salary + Excellent Annual Bonus + Yearly Salary Review An exciting opportunity has arisen for a Customer Service Advisor / Collections Advisor to join a growing and innovative financial services business based in Milton Keynes. This organisation offers a supportive culture, genuine career progression, and the chance to work within a modern customer-focused environment. This opportunity would suit someone with strong financial services customer service experience, even if they have not worked directly in collections, as full training can be provided. The Role Working within a busy customer operations team, you will support customers through a range of communication channels including phone, email, SMS, and webchat. You will help customers manage their accounts, discuss payment options, and deliver positive outcomes in a compliant and professional manner. Key Responsibilities Handling inbound and outbound customer calls Responding to customer queries via email, SMS, and webchat Supporting customers with payment plans and account solutions Delivering excellent service in line with FCA regulations Managing sensitive conversations with empathy and professionalism Updating systems accurately and maintaining records Working collaboratively with internal teams The Ideal Candidate Previous experience within financial services customer service is essential Collections, arrears, credit control, ..... full job details .....