Customer Service Advisor

Are you passionate about delivering exceptional customer service? Do you enjoy helping people, solving problems and making a positive difference with every interaction?

We are looking for a friendly and customer-focused Customer Service Advisor to join a busy and supportive team. This is a fantastic opportunity for someone with excellent communication skills who thrives in a fast-paced environment and enjoys providing first-class service across multiple channels.

The Role

As a key member of the team, you will be the first point of contact for customers and members of the public, responding to enquiries via telephone, email, live chat, social media and post. You will ensure every interaction is handled professionally, accurately and with empathy while maintaining exceptional customer service standards.

Duties:

• Respond to customer enquiries across multiple communication channels.
• Process customer requests and account updates accurately.
• Build positive relationships through outstanding customer service.
• Maintain accurate records and update the CRM system.
• Escalate sensitive issues where appropriate.
• Work collaboratively with colleagues to deliver an excellent customer experience.
• Ensure compliance with internal procedures and data protection requirements.

Requirements:

• Previous experience in a customer service or contact centre environment.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage a varied workload.
• A calm, empathetic and professional approach to customer interactions.
• Confidence using CRM systems and Microsoft Office.
• The ability to follow established processes while using your initiative when appropriate.
• An understanding of GDPR and handling confidential information.

Experience of working with databases or customer management systems would be advantageous but is not essential.