28000 - 32000 Per Annum None
About the Role
Based in Stonehouse, this permanent Customer Service Advisor post sits within Expert Employment, paying £28,000 to £32,000 annually. The successful candidate processes client orders, manages order entry and schedules shipments. Daily duties involve coordinating between manufacturing teams and purchasers, plus liaising with credit, collections, sales and shipping departments to guarantee prompt service. The advisor tracks delivery dates, reports anticipated delays, and flags conflicting terms within purchase orders. Strong communication, administration and problem-solving abilities are essential, alongside the capacity to juggle multiple tasks accurately. This full-time, office-based position suits someone methodical who enjoys direct contact with clients and internal colleagues, ensuring every order progresses smoothly from placement through to final dispatch.
This is a unique and exciting opportunity to join a brilliant company and become an integral member of the team. If your experience matches the requirements below and you`re interested in finding out more about this opportunity, please apply now. The Customer Service Advisor is responsible for processing customer orders, handling order entry and shipment scheduling.
Key responsibilities:
Coordinate orders and shipments between Manufacturing and customers.
Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders.
Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable
Key skills:
Experience working in technology or manufacturing environment
Strong administration and numerical skills
Professional communication skills and problem-solving abilities
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