Customer Service Advisor

Location: Colchester Salary: £24,785 (pro-rata) + generous quarterly bonus (OTE up to £28,570 pro-rata) Hours: Full-time or part-time available (flexible between 8am-6pm, including core hours of 10am-2pm, plus occasional Saturdays) We''re happy to work around school hours, parenting commitments, or other needs - choose the pattern that works for you. You would need to be available for full time training for at least 2.5 weeks. This would be Monday - Friday 9am -5pm from 12th October 2026. Why You''ll Love It: ? Full training and ongoing support? Flexible working that fits around your life? Hybrid working after successful 6-month probation? Career growth + industry qualifications (CII or ACII)? 26 days holiday + 8 bank holidays (increasing with service)? Work with Everywhen (formerly Towergate and Ardonagh), the UK''s largest independent insurance broker What You''ll Be Doing: Handling inbound and outbound calls in a busy contact centre environment Supporting customers with new business quotes, supporting sales alongside general inquires you will also deal with property insurance queries Delivering a highly customer-focused service every time Balancing sales, retention, and productivity targets Bonus is paid quarterly based on performance across sales, retention, and productivity. Training and Working Pattern: Start date: 12th October 2026 Full training provided (office-based initially) Hybrid working available after successfully completing probation (6 months) ..... full job details .....