Customer Service Advisor

Full Job Description A Customer Service Executive local to Cheltenham is required to provide responsive and professional support to customers and approved installation partners within a fast-growing renewable energy technology business near Cheltenham. Reporting to the Customer Service Manager the Customer Service Executive will manage enquiries across telephone, email and digital channels while taking ownership of each case through to resolution. The role will operate within a developing one-stop service model that brings together customer support, installer assistance and access to accurate product information. You will use CRM and customer service technology to maintain clear records, improve response times and deliver a consistent experience as the business grows across the UK and Europe. This position would suit a proactive and personable customer service professional who enjoys solving problems, learning technical products and making life easier for customers. Key Responsibilities Provide prompt and professional support across telephone, email and digital service channels. Act as a reliable day-to-day contact for customers and approved installation partners. Understand each enquiry and provide accurate product, order and service information. Take ownership of customer cases and progress them through to a clear resolution. Aim to resolve enquiries at the first point of contact wherever possible. Record all customer interactions, actions and outcomes ..... full job details .....