Customer Service Advisor

Sales Support and Customer Service Advisor Job Description: Location: King s Lynn + Client Sites Hours of Work: Monday Friday, 07 30 The company supports British agricultural and equestrian businesses with the products they need, when they need them delivered with simple, honest, on-time service. As the company s Customer Service Advisor (Order Processing), you ll be the calm, capable person customers trust when they place an order, need an update, or something goes wrong. You ll handle enquiries and orders by phone and email, keep records accurate, and own issues end-to-end coordinating with colleagues to protect delivery performance and customer confidence. With average order values around £5,000, details matter: the right product, quantities, address, paperwork, and expectations set early. This role suits someone who thrives in a busy environment: responsive, organised, friendly, and confident asking the right questions. You ll live the brand promise every day if they call, you answer; if they email, you reply; and you follow through. Responsibilities Deliver a responsive, high-trust customer experience via phone and email. Process customer orders accurately and efficiently, protecting on-time fulfilment. Own customer issues end-to-end, coordinating internally to get to resolution. Keep customers informed proactively (especially when there s a delay or change). Resolve delivery queries and credits with calm judgement and clear documentation. Maintain ..... full job details .....