https://jobs.co.uk/job/customer-service-advisor-employment-specialists-ltd--c20d1781-3425-46b4-a77d-0e1b093eabce RSS feed for Customer Service Advisor at Employment Specialists Ltd. en-gb Thu, 30 Apr 2026 09:31:49 GMT https://jobs.co.uk/job/customer-service-advisor-employment-specialists-ltd--c20d1781-3425-46b4-a77d-0e1b093eabce https://jobs.co.uk/job/customer-service-advisor-employment-specialists-ltd--c20d1781-3425-46b4-a77d-0e1b093eabce Tue, 21 Apr 2026 11:52:48 GMT Location: Colchester | Salary: 25000.00-25000.00 Annual | Type: Permanent | An established, customer-focused Insurance business in the Colchester area is looking for a Customer Service Adviser to join their friendly, growing team.This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross-selling when it''s right for the customer, backed by excellent training and development from day one (including support towards professional qualifications).What you''ll be doing as a Customer Service Adviser:You''ll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call.Handling inbound and outbound calls, providing a professional and personable serviceProducing Insurance quotations and converting opportunities into new and additional businessSupporting renewals and retention, building strong customer relationshipsProcessing mid-term adjustments and customer instructions accuratelyIdentifying cross-sell opportunities and making introductions where appropriateRecording and managing leads and activity using a CRM systemBuilding product knowledge over time w... Permanent