Customer Service Advisor- Email/Webchat

Customer Service Advisor - Email/WebchatTemp to Perm opportunity/Immediate StartsAkkodis are currently working in partnership with a leading service provider to recruit a number of Customer Service Advisors with excellent communication skills to provide email and webchat support.The RoleAs a Customer Service Advisor you will specialise in customer correspondence, you will provide written support to customers'' through email, letter and live chat within agreed time scales and in an appropriate manner.The Responsibilities* Deliver exceptional customer service* Respond to emails, letters and live chat enquiries and complaints from customers * Achieve performance objectives while adhering to standards* Maintain accurate records on CRM system * Respond to customers correspondence according to the relevant passenger charter and business process* Work across all business areas to understand route cause of customer contact and assist with continuous improvement* Maintain our systems and equipment by reporting any problems* Identifying and escalating high profile/priority customer contact to the Management TeamThe Requirements* Excellent verbal communication skills* Good comprehension of English and ability to write English quickly, concisely and effectively * Demonstrable skills and ability to provide a customer focussed service, responding proactively and positively to challenges, keeping customers informed and managing expectations appropriately.* Ability to manage situations in ..... full job details .....