Customer Service Advisor

Customer Service Advisor
Mansfield
Up to £28,000 (DOE)
Full Time | Monday – Friday

We are currently recruiting for a Customer Service Advisor to join a growing and supportive business based in Mansfield. This is an excellent opportunity for someone who enjoys building relationships, providing outstanding customer service, and working in a fast-paced, team-focused environment.

As a Customer Service Advisor, you will be responsible for managing customer accounts, acting as the main point of contact, and ensuring a seamless service from enquiry through to resolution. This role offers variety and the opportunity to build strong, long-term relationships with customers.

• Managing and developing relationships with assigned customer accounts

• Acting as the main point of contact for customer enquiries

• Handling queries, issues and escalations professionally

• Coordinating with internal teams including Sales, Operations and Finance

• Processing orders and ensuring customer commitments are met

• Maintaining accurate customer records within CRM systems

• Supporting customer retention and identifying growth opportunities

• Monitoring customer satisfaction and service delivery

• Previous experience within Customer Service, Account Management or Sales

• Strong communication and relationship-building skills

• Excellent organisational and problem-solving abilities

• Ability to manage multiple priorities in a busy environment

• Commercial awareness and customer-focused mindset

• Salary up to £28,000 DOE

• Supportive team environment

• Growing and stable business

• Opportunity for progression and development

• Monday to Friday working (no weekends)

If you're a proactive Customer Service professional looking for your next opportunity in Mansfield, we'd love to hear from you.

Apply now for immediate consideration.

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