Customer Service Advisor

Customer Service Advisor Temp perm £12.71 per hour Monday Friday 8:30am 5:00pm NG16, Nottingham Job Purpose Our client is seeking a proactive and customer focused After Sales Customer Service Advisor to join their Aftersales team. This is a key position responsible for delivering an exceptional customer experience throughout the ownership journey. The successful candidate will serve as the primary point of contact for customers requiring warranty support, servicing, repairs, technical assistance and general aftersales enquiries. Working closely with workshop controllers, technicians, manufacturers and suppliers, you will ensure customer concerns are handled professionally, efficiently and with a strong customer first approach. Job Duties Act as the first point of contact for customer enquiries via phone, email and in person Manage customer bookings for servicing, repairs, warranty work, inspections and accessory installations Provide regular updates to customers on the progress of repairs, parts and warranty claims Handle warranty claims from initial submission through to completion, including liaison with manufacturers and suppliers Ensure all warranty documentation, service records and customer data are accurate and up to date Coordinate closely with workshop controllers, technicians and service advisors to schedule and prioritise work Monitor job progress and proactively manage delays, communicating clearly with customers at all times Resolve customer queries ..... full job details .....