Customer Service Advisor

Customer Service AdvisorChandlers Ford Monday - Friday, 37.5 hours, permanent Our client is a industry leading Fire Security business and is growing rapidly. With a track record of providing fantastic opportunities to candidates we are now looking to expand our customer service teams and are seeking individuals who are passionate about driving excellence. Join them today as a Customer Service Advisor, where you will receive a structured training plan and ongoing support! Job description Respond to customer inquiries via phone and email Dealing with an inbound call in a fast-paced environment Assist customers with varied queries and do your best to resolve as a 1st fix solution Maintain accurate customer records and document all interactions Collaborate with other departments to resolve customer issues promptly Ensure customer satisfaction through positive, professional interactions Liaise with engineers where necessary Stay up to date with product knowledge, regulations and company policies Apply now or contact Diane ..... full job details .....