Customer Service Advisor - Doxford

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail''s contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in Doxford.The RoleJob Details:Role: Customer Service AdvisorLocation: Royal Mail, Admiral House, 2 Admiral Way, Doxford, International Park, Sunderland, SR3 3XWStart date: 13/07/2026 (later start dates also available - please enquire)Pay Rate: £13.52 per hourContract: Temporary (up to 12 weeks, with potential extension)Hours: Around 37.5 hours per week, between the hours of 8:00am - 18:30pm Monday - Saturday (Saturday work is essential, you will get a random day off in the week) Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed Key ResponsibilitiesProvide first-time solutions for customers via telephone and email.Handle consecutive phone calls and manage complaints effectively.Deliver excellent quality of service within agreed handling time.Required Skills/ExperiencePassion for delivering great customer experiences.Confidence in taking consecutive phone calls and handling complaints.Ability to prioritize and manage workloads.Flexible and adaptable to changing customer demands.Enthusiastic and responsive.Self-motivated, able to work independently ..... full job details .....