https://jobs.co.uk/job/customer-service-advisor-diamond-blaque-hr-solutions--f992997a-7e35-49a0-a673-e1a9537b3cb7 RSS feed for Customer Service Advisor at Diamond Blaque HR Solutions. en-gb Wed, 21 Oct 2026 12:31:44 GMT https://jobs.co.uk/job/customer-service-advisor-diamond-blaque-hr-solutions--f992997a-7e35-49a0-a673-e1a9537b3cb7 https://jobs.co.uk/job/customer-service-advisor-diamond-blaque-hr-solutions--f992997a-7e35-49a0-a673-e1a9537b3cb7 Wed, 14 Oct 2026 11:53:27 GMT Location: London | Salary: 18.55-18.55 Hourly | Type: Contract | Are you an experienced Customer Service Advisor, Call Centre Advisor, Contact Centre Agent, Call Handler or Customer Support Advisor looking for a new opportunity in Enfield or North London? We are recruiting confident, resilient and service-driven professionals with high-volume inbound call experience to join a busy local authority customer services team. As the first point of contact for residents, you will handle telephone enquiries and provide accurate, customer-focused support across a range of council services. The role uses your communication, active listening, complaint handling, de-escalation, problem-solving, and first-contact resolution skills in a fast-paced public-sector contact centre. What You''ll Be Doing Handling high-volume inbound calls and delivering professional telephone-based customer service. Resolving council-wide enquiries at first contact and signposting residents to the right service when needed. Managing complaints, vulnerable-customer enquiries and challenging conversations with empathy and professionalism. Using active listening, effective questioning and clear communication to identify customer needs. Updating CRM and case-management systems with ac... Contract