Customer Service Advisor

Full time, 37 Hours per week

This role sits within our Contact Centre team, with initial induction training taking place in Devizes for the first 4-6 weeks. -Hybrid working is then available.
As training will take place in Devizes,-candidates need to live in a sensible commuting distance to Devizes.

What candidates will be doing

As the first point of contact for our 90,000 customers, they will be the voice of Aster, providing telephone support in an empathetic and professional manner.

They will:

• Resolve customer queries and find practical solutions
• Book appointments and support customers with self-service options
• Take ownership of customer cases from start to finish
• Deliver a positive experience, even in challenging situations
• Use judgement, empathy, and problem-solving skills to make things happen
• Some of our customers may be experiencing difficult circumstances, so the ability to listen, understand, and provide support will be invaluable.

What skills do you need?

Experience in a customer service environment and be confident handling customer enquiries.

They will be -

• A confident communicator and great listener
• Calm under pressure and resilient
• Empathetic and customer-focused
• Comfortable managing a high volume of customer interactions
• Skilled at multitasking across multiple systems
• Confident in using IT systems, including Microsoft Office applications
• Motivated to take ownership and find solutions
• Someone that performs well in a hybrid environment
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