Customer Service Advisor

Customer Services Member Services and Support Officer We are looking for people to join our friendly team. Our client is one of the UK s largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London. We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt. Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression. Members Services and Support Officer Hours: Thirty-eight hours per week Period: Permanent, 3-month probation period. Pay: £31,449pa, - £15.92p per hour, plus staff bonus scheme and up to 6% contribution to pension scheme. Reports to: Operations Manager - Member Services Main purpose and scope of the Member Services Officer To promote active membership whilst ensuring that administrative tasks are carried out in a timely, accurate and efficient manner. Main duties and responsibilities The main areas of the job will be to: To promote active membership, and take up of savings and loans products Ensure that members feel valued and welcome in dealings with the credit union Dealing with member enquiries by post, telephone, email, website and App Accurate inputting of data into various IT systems. Person Specification - Member ..... full job details .....