Customer Service Advisor

Fluent German Speaker?

Enjoy Working From Home ?

Enjoy working with customers ?

Then this opportunity Customer Care Advisor role is for you!!!!

This market leader award winning developer of organic wellness products is looking for people to join their German Customer Care team as a Customer Care Advisor that want to work for a unique company with lovely, kind and generous people. The Customer Care Advisor provide excellent customer service to the customer network by building relationships, resolving queries on a wide variety of topics and processing orders and changes. The German Customer Care Advisor is the first contact point and the role is to truly represent the values and principles of customer service.

-German Customer Care Advisor Key Responsibilities:

-Answer customer queries and process incoming customer requests via phone and email

-Receive and make outgoing phone calls to German customers

-Proactively develop relationships where possible, building opportunities with both new and existing customers

-Ensure a proactive, flexible and positive approach at all times when handling customer requests.

Key Attributes of the Customer Care Advisor

-Must be fluent in both oral and written English and German.

-Excellent communication skills with both internal & external customers.

-Able to build good relationships at all levels with a positive and flexible approach.

-Able to work a rotating 5 week shift pattern

Key Benefits for the Customer Care Advisor

-Rewarding salary packages Contributory pension scheme of up to 6%

-Free nutritional and personal care products at work

-Opportunity to flex holiday

-Gym membership discounts - Contributory hospital and health cash plan

-Discounts at leading brands and retailers - Eye care vouchers

-Relocation support package for anyone located 50 miles or more from the office.

-Cycle2Work scheme

-Life assurance

This Customer Care Advisor role offers a mixture of home and office working, typically 1 day per month will be in the office to collaborate with colleagues at their St Neots Cambridgeshire office. You will also need to attend the office for induction training for the first week, accommodation will be provided for this training.