Customer Service Advisor

Are you passionate about delivering exceptional customer service and supporting people when they need it most? An exciting opportunity has arisen for a Customer Service Advisor to join a well-established and supportive business based in Malton.

This is your chance to become part of a dynamic, client-focused team who pride themselves on making a difference in people’s lives when navigating insurance claims.

Due to an internal team move, there is now an opportunity for a dedicated Customer Service Advisor to join the growing in-house customer focused team. You’ll be part of a friendly department of around six professionals, working collaboratively to provide outstanding support to clients.

What the Customer Service Advisor job involves

You will make sure that clients and customers feel supported and informed at every stage of their query. Your responsibilities will include:

• Taking ownership of client cases from first contact through to resolution.
• Guiding clients clearly through processes and keeping them updated every step of the way.
• Managing enquiries, paperwork, and information to ensure cases progress smoothly.
• Building strong relationships with clients, offering empathy and reassurance during challenging situations.
• Collaborating with colleagues and external partners to achieve the best outcomes.
• Spotting more complex cases that may need additional support and escalating them where appropriate.
• Suggesting improvements to enhance the overall client experience.

Skills required

To thrive in this role, you’ll need to be:

• Empathetic, compassionate, and able to support clients during some difficult conversations.
• A strong communicator with excellent verbal and written skills.
• Detail-oriented with good organisational skills.
• A fast learner with enthusiasm to develop your technical knowledge.
• Confident working both independently and as part of a close-knit team.

Other information

• Salary: £26,000 – £32,000 depending on experience.
• Hours: 8:30am – 5:00pm, Monday to Friday.
• Holidays: 22 days + bank holidays.
• Pension: 4% employer contribution.
• Free car parking.
• Hybrid working: After probation

This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency.

Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role. 

KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website (url removed) where you will find all the information you need to know about how we will use and process your personal data. 

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