Customer Service Advisor

At our Glasgow branch we have an excellent opportunity for a Customer Relations and Transport Coordinator to join our dynamic and fast paced, growing business. We are looking for a collaborative, enthusiastic individual, with experience in a previous customer service role, to assist with the day-to-day operations of the business.
 
The role is office based and permanent, with part time working hours of 09:00 - 17:00hrs, 2 to 3 days per week - Monday, Tuesday & Friday (or any combination of 2 of those days)
 
Responsibilities include:

• Handling customer enquiries from initial contact through to delivery ensuring the relevant paperwork is completed
• Prioritising consignments and ensuring that deliveries are planned to strict time schedules
• Ensuring that internal tracking systems are used to the required standards
• Understanding and achieving KPI targets regarding margin, cost per mile and vehicle allocation
• Maintaining a portfolio of subcontractors and negotiating rates
• Working to deadlines and independently when required

• Proven background in customer relations/service
• Relevant experience in a transport/logistics role is desirable
• A self-motivated individual who can use their own initiative
• Excellent verbal and written communication skills to be able to liaise with clients and subcontractors
• Excellent telephone manner
• Proficiency in MS Office and Excel

• £ Negotiable D.O.E - working 3 days per week = £15,000 annually on average
• Performance based bonus
• Additional holiday accrued after two years
• Enhanced pension contributions
• Cycle to work scheme