Customer Service Advisor

• Office Based 2 days per week - must live local to Reading
• Great training and team environment
• Assignment is 6 weeks but could be longer
• Working hours 9-5.15pm
• Credit and Criminal Check undertaken before commencing employment

Our prestigious client is a pensions consultancy. Due to heavy workload the client now needs temporary staff to support the team. Your role will focus on providing support to pension members. You will be taking client calls and responding to client emails regarding their pensions.

Your role:

• Taking client calls in a professional manner
• Deliver excellent customer service to clients via email
• Checking the client''s confidential information
• Assist clients to get on line to their pension accounts
• Updating the database
• General administration duties

The person:

• Previous customer service experience in an office environment
• Proven experience of managing volume customer calls
• Able to produce professional email responses
• Clear criminal and credit history
• Desire to deliver excellent customer service
• Strong IT skills
• Patience to talk customers through technical information
• Quick to learn

A full credit check and criminal records check needs to be cleared before you can take on this assignment with our client