Customer Service Advisor

Customer Service Advisor
Guildford
£25,000 to £30,000 per annum + Quarterly and Loyalty Bonuses + Benefits

NEOS Engineering are partnered with a leading independent plant and tool hire company who are seeking a Customer Service Advisor for their busy Guildford depot. Our client have a busy depot, with multiple depots across the nation. They are seeking a customer service advisor who is proactive and customer-focused individual to join their team, contributing to their ambitious growth plans through exceptional service and sales.

The Role:

As a Customer Service Advisor, you will play a key role in delivering outstanding customer experiences at the trade counter and over the phone. This position combines face-to-face and telephone-based customer service with sales responsibilities, including upselling and cross-selling to maximise opportunities.

Key responsibilities include:

• Handling customer enquiries via phone and at the trade counter with professionalism.
• Closing sales while identifying opportunities for upselling and cross-selling.
• Following up on customer quotes to secure orders.
• Providing product and service information to assist customers.
• Managing and resolving customer complaints effectively.
• Capturing accurate customer information for quality order processing.
• Delivering excellent customer service to build strong relationships.

Candidate Requirements:

• Experience in a sales development or customer service role (essential).
• Background in plant or tool hire (advantageous but not required).
• Excellent verbal and written communication skills with strong listening abilities.
• Confident in handling objections and closing sales opportunities.
• Proactive, competitive, and customer-focused with a ‘can-do’ attitude.
• Strong problem-solving skills and ability to build rapport with customers.
• Call centre or customer service experience (preferable).

Salary & Benefits:

• Basic salary between £25,000 – £29,500 per annum.
• Quarterly and loyalty bonus schemes.
• 28 days holiday (inclusive of bank holidays).
• Perk Box, birthday gift, employee discount, and free parking.
• Monday to Friday schedule (7:00am–5:00pm, no weekends).

This is an excellent opportunity for a driven individual to join a thriving plant and tool hire company, contributing to its success while developing their career in a dynamic, customer-facing role.