Customer Service Advisor

JOB TITLE: Transport Customer Service Advisor

SALARY: -14.02 per hour

START DATE: 10TH November 2025

LOCATION: Newport NP10

HOURS: Full-time, 35 hours per week, Mon-Fri

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, our office in Newport. We''ll just need your commitment to 35 hours across Mon-Sat (8.30 am-6pm). (10.00am-16.00pm) for occasional Sunday working. On a 8 week rotating shift pattern working 1 weekend in 3.

About this opportunity at Lloyds Banking Group

Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our transport customers?

Consumer Lending is a key part of our Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them.

We''re currently looking for people who care about customers to join our contact centre teams supporting our Lex Autolease brand.

As a Transport Customer Service Advisor, you''ll be the first point of contact to new and existing customers. Applying your skills and expertise to help them with their financial & service needs via a range of channels. You''ll build relationships with our customers on every call you take, and by listening carefully and asking the right questions, you''ll identify and promote the best possible outcome.

What will the job involve?:

• Delivering outstanding customer experiences through various communication channels.
• Multi-tasking between telephony and queue-based work.
• Problem-solving, being creative with solutions and pay excellent attention to the details.
• Playing a role in educating our customers about our products.
• Pro-active in your approach to personal development and learning.

Benefits

• Work from home 3 days per week
• Weekly Pay
• Online payslips
• Dedicated aftercare team
• 30 Days Annual leave allowance
• Employee Assistance Programme
• Access to Able Futures
• Eyecare vouchers
• Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more
• Smart Spending App
• Workplace Pension scheme

What you''ll need

• Solid communication and listening skills including a friendly telephone manner.
• Honest, hardworking, and genuine. Caring about helping people with their queries.
• The empathy to put yourself in the customers'' shoes, asking the questions needed to understand how we can help.
• The commitment to deliver on your promises and go above and beyond for people.
• You will need to be competent in using Microsoft applications.

Ideally, we would like you to have previous customer service experience from a motor / financial services background, but this isn''t essential.

About working for us

Our focus is to ensure we''re inclusive every day and build an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it''s why we especially welcome applications from under-represented groups.

We''re disability confident. So, if you''d like reasonable adjustments to be made to our recruitment processes, just let us know.

If you''re excited by the thought of becoming part of our team, get in touch.

We''d love to hear from you!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.