Customer Service Advisor

Customer Service Advisor
Location: Leicester City Centre
Salary: Up to £24,000 per annum, opportunity to earn bonus for positive customer feedback
Job Type: Full-Time, Monday-Friday, 9-5, Permanent

Are you a confident communicator with a passion for delivering exceptional customer service? Looking to take the next step in your career with a well-established company that values growth and progression? If so, we want to hear from you.

We are currently seeking a Customer Service Advisor to join a dynamic team based in the heart of Leicester City Centre. Working within the legal services sector, you will play a key role in supporting clients with professionalism, empathy, and efficiency.

What You’ll Be Doing As A Customer Service Advisor:

• Handling incoming and outgoing telephone calls from clients and customers

• Providing clear and accurate information in a polite and professional manner

• Logging and managing customer queries, following up where necessary

• Liaising with internal departments to ensure timely resolution of enquiries

• Maintaining detailed and accurate records using internal systems

• Delivering service in line with company standards and regulatory requirements

What We’re Looking For:

• Previous experience in a telephone-based customer service role is a plus

• Excellent communication and organisational skills

• A professional and polite approach to customer interaction

• Strong attention to detail and ability to multitask

• A team player with a positive and proactive attitude

What's On Offer:

• Competitive salary up to £24,500 per year

• The opportunity to earn extra money for gaining positive customer feedback!

• Full-time, permanent position

• A supportive and collaborative team environment

• Ongoing training and development

• Clear opportunities for career progression

• Central Leicester location, close to transport links

This is a fantastic opportunity to become part of a reputable company where your contribution is valued and your career can flourish. If you feel this Customer Service Advisor role is for you then apply now.