Customer Service Advisor

Job description
Customer Experience Specialist
Are you great with people and love solving problems? We''re looking for a Customer Experience Specialist to join our friendly team! This is a fast-paced role where no two days are the same - perfect for someone who''s organised, positive, and enjoys helping others.
What you''ll be doing:
-Chatting with customers via phone and email
-Taking orders, giving delivery updates, and checking product availability
-Offering alternative solutions when needed
-Managing your own group of customer accounts
-Working with other teams (like distribution and procurement) to keep everything running smoothly
-Sorting returns, complaints, and delivery issues
-Creating quotes, processing payments, and handling sample requests
-Keeping customer info and orders up to date in our system (NetSuite)
What we''re looking for:
-At least 1 year of office based customer service experience
-Confident using Excel and PowerPoint
-Great attention to detail and strong organisation skills
-A clear communicator who''s friendly and professional
-Someone who''s calm under pressure and able to juggle tasks
-A team player who''s also happy working independently
-Flexible and ready to adapt when things get busy or change
Why work with us?
We''re a supportive, down-to-earth team that values each other. We offer full training, opportunities to grow, and a great working environment. If you''re looking for a role where you can make a difference and enjoy what you do - we''d love to hear from you.
Job Types: Full-time, Permanent
Pay: -26,000.0028,000.00 per year