Customer Service Advisor

Customer Service Advisor – Sheffield

£29,000 – £32,000 + Benefits

Are you passionate about customer service and looking for a role where you can make a real difference every day?

We’re looking for someone who thrives in a busy environment, enjoys problem-solving, and takes pride in delivering excellent service. You’ll be at the heart of the branch — supporting customers by phone, email, and at the trade counter, while also helping to keep logistics and operations running smoothly.

Ideally, you will have experience as a parts advisor or sales advisor within a motor factor or automotive aftermarket distribution business.

About the Company

You’ll be joining a global leader in battery collection, recycling, and distribution, supporting industries that keep the world moving. With operations across Europe and beyond, the company combines strong heritage with a forward-thinking approach, investing in people, technology, and sustainability. They are committed to developing their teams, building a culture of continuous improvement, and making a positive impact on both customers and the environment.

What’s in it for you?

• £29,000 – £32,000 salary depending on experience

• 25 days holiday + bank holidays

• Pension scheme – salary sacrifice with company matching up to 6%

• Life assurance – 3x your salary

• Employee Assistance Programme – including up to 6 counselling sessions per case

• Ongoing training and leadership development with internal and external providers

What you’ll be doing

• Handling customer enquiries via phone, email, and at the trade counter

• Processing sales orders, returns, and credits through the ERP system

• Liaising with the warehouse and field sales teams to ensure smooth order fulfilment

• Providing advice on products, warranty processes, and technical queries

• Overseeing van fleet KPI input, maintenance, and paperwork

• Supporting the branch manager with site maintenance and operational tasks

• Ensuring high standards of health & safety are met at all times

What we’re looking for

• Previous customer service experience (ERP system knowledge a bonus) with a motor factor, CV factor, service advisor or an automotive aftermarket distribution business.  

• Strong communication skills, both written and verbal

• Confident handling customer enquiries by phone and email

• Organised and methodical, able to manage multiple tasks effectively

• Positive, team-oriented, and eager to learn and improve

• Comfortable working in a fast-paced office environment

This is an excellent opportunity to build your career with a supportive business that values people, service, and continuous improvement.

If you want to be a customer service advisor with a market-leading global company, please apply, and Stewart Lupton, JSL Solutions - Automotive Aftermarket Recruitment, will be in touch. 

JSL - Recruitment...The right way.

Specialists in:

• Automotive Aftermarket Recruitment
• Sales and Marketing Recruitment
• Senior Appointments and Executive Search