Customer Service Advisor

The Recruitment Group is looking for Customer Service Advisors to join our Client in Coalville.  As a Customer Service Advisor you must have experience in Inbound and Outbounds calls and you will be involved with various fundraising projects.  If you are interested in the Customer Service Advisor role and have the relevant Inbound and Outbound call experience then please read the below.

Pay for a Customer Service Advisor:

• £12.75 per hour
• Weekly pay
• Overtime paid after 48 hours per week

Hours for a Customer Service Advisor:

• Monday to Friday 08:30 – 17:00
• Flexibility is required as during busy periods the office will be open Monday–Friday 06:00-19:00 and occasional Saturdays 08:00-13:00.

Responsibilities of a Customer Service Advisor:

• Dealing with Inbound calls in a professional manner
• Making Outbound calls
• Liaising with schools and group coordinators
• Dealing with customer queries and enquiries
• Resolving customer complaints
• Responding to incoming emails and webchat enquiries
• Guiding customers through online ordering processes
• Maintaining database (CRM)
• Trouble shooting
• Managing spreadsheets using the database
• Documenting dialogue and outcomes and actioning tasks to implement
• Multitasking and managing ongoing tasks

Required Skills:

• Great organisational and time-management skills
• Hardworking
• Impeccable attention to detail
• Ability to work in an extremely fast paced environment
• Call Centre, Contact Centre, Customer Advisor or Account Manager experience is required
• Intermediate computer literacy, hardware and software skills are a must
• Ability to communicate effectively and develop good working relationships with colleagues

Benefits:

• Free drinks.
• Free Breakfast, lunches. Evenings out.
• Free team building events.
• You will be really looked after and rewarded for your hard work and commitment.

If you believe this is the right role for you then contact Jane at our Loughborough branch now!

If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection