Customer Service Advisor

A fantastic opportunity has arisen to join a well-established global organisation in Darlington as a Customer Service Advisor. This part-time role is ideal for someone looking to balance work with other commitments, offering flexible hours and the potential for long-term career growth.

Key Responsibilities:

• Respond to customer queries by phone and email in a timely and professional manner
• Liaise with logistics and supply chain teams to ensure accurate and on-time order fulfilment
• Maintain and update customer price lists and records using SAP
• Check daily inventory levels and support forecasting efforts
• Work closely with account managers to support customer activity and ensure satisfaction
• Input and manage customer orders accurately in SAP, ensuring all KPIs are met
• Assist with invoice and payment queries, working with the finance team and escalating when needed
• Create and maintain customer account information
• Proactively inform customers of order updates or supply issues

Requirements:

• Experience in customer service or customer account management
• Strong communication and organisational skills
• Proficiency with SAP and Excel preferred (training can be provided)
• Ability to work both independently and as part of a team
• Knowledge of export documentation is desirable but not essential

What We Offer:

• Part-time, flexible working hours to suit your lifestyle
• Supportive and collaborative team environment
• Initial 6-month contract with a strong likelihood of becoming permanent
• On-the-job training and development opportunities
• Opportunity to work with a globally recognised company

Interested?
Apply today or contact Imperial Recruitment Group for more information about this opportunity.

Fair Recruitment Statement:
Imperial Recruitment Group is committed to a fair and inclusive recruitment process.
We treat all applicants with dignity and respect, ensuring equal opportunities regardless of gender, age, race, disability, religion, sexual orientation, or background. Our selection decisions are based solely on skills, experience, and suitability for the role. If you require any reasonable adjustments during the recruitment process, please let us know.