£27000/annum
Customer Service Advisor
£27,000 per annum DOE
Near Newmarket
09:00 - 17:30 with one hour for lunch
Monday - Friday
Permanent
On behalf of our client based near Newmarket, we are searching for a Customer Service Advisor. The ideal candidate will be highly organised, proactive, and an excellent communicator with a strong customer first mindset. Responsibilities include acting as the main point of contact, resolving service queries, and supporting client retention and growth. Experience in a fast-paced, client-facing environment is desirable.
Main Duties and Responsibilities:
- Maintaining contact for your assigned clients
- Acting as a key link between teams to deliver excellent service
- Building and maintaining strong client relationships
- Handling service issues per company quality standards
- Retaining and growing existing client accounts
- Logging all client interactions in the CRM system
- Monitoring competitor activity and update CRM
- Supporting with other tasks as needed by the business
- Attending events and promote the company
- Working to performance targets (KPIs)
- Promoting the business internally and externally
Key Skills:
- Strong written and verbal communication
- Well organised
- Problem solver, works well under pressure
- Customer service experience
- Used to fast paced, target-driven work
If you are interested in this position, please apply with a current CV or contact Scarlett on (phone number removed) for more information.
£12.55/hour