Customer Service Advisor

Sales Consultant / Customer Service Advisor

Guildford

£25,000 – £28,000 (DOE)

Are you a confident communicator with a passion for building relationships and delivering exceptional service? Do you thrive in a sales-driven environment where every day is different? If so, this could be the perfect opportunity for you.

We are seeking a Sales Consultant / Customer Service Advisor to join our team in Guildford. You’ll play a key role in supporting customers, providing tailored advice, and helping to grow the business by identifying opportunities and closing sales.

• Handle incoming enquiries (phone, email, and face-to-face) with professionalism and enthusiasm.

• Build and maintain strong customer relationships, ensuring excellent levels of service at all times.

• Provide product knowledge and tailored recommendations to customers.

• Proactively follow up on leads and opportunities to maximise sales.

• Process orders accurately and efficiently, ensuring smooth customer journeys.

• Work closely with colleagues across the business to deliver results and achieve targets.

• Previous experience in sales, retail, or customer service (B2C or B2B).

• Confident communicator with excellent interpersonal skills.

• Strong organisational skills and attention to detail.

• A proactive and driven mindset, with the ability to meet and exceed targets.

• Comfortable working both independently and as part of a team.

• IT literate, with the ability to use CRM systems and MS Office.

• Competitive salary of £25,000 – £28,000 depending on experience.

• Full training and ongoing development opportunities.

• Friendly and supportive team environment.

• Opportunities to progress within a growing business.

• 28 days holiday (including bank holidays).

• Pension scheme.