Customer Service Advisor

Customer Service Advisor (Temporary Role)

Winchester

Duration- September until April- Subject to change

Pay Rate- -12.80- -13.50 per hour

Are you a people person who loves solving problems and making a difference?
We''re looking for a Customer Service Advisor who can bring professionalism, empathy, and a can-do attitude to the busy Customer Service Centre. You''ll be the friendly face and reassuring voice that helps residents, visitors, and businesses get the support they need.

What You''ll Do

• Be the first point of contact for customers via phone, email, online, and face-to-face in our reception.
• Handle a variety of enquiries, from simple questions to more complex issues - and make sure every customer leaves with a clear answer.
• Keep records accurate and up to date using the customer information systems.
• Provide reception cover at least once a week.
• Work closely with colleagues across the business to deliver joined-up solutions.
• Help promote new initiatives and services to the community.
• Support new team members and share your knowledge.

Why You''ll Love It Here

• Impact: Your work will directly help people in the community.
• Variety: No two days are the same - you''ll be solving problems, answering questions, and learning along the way.
• Team spirit: You''ll join a supportive, friendly team that values collaboration.

What We''re Looking For

• Confident IT skills, including CRM and contact centre systems.
• Excellent communication, tact, and diplomacy.
• Ability to work independently and as part of a team.
• Calm and positive under pressure.
• Experience in a busy customer-facing environment is an advantage.

Essential

• You''ll be available immediately as this is a temporary role that will start in September.
• You will be a team player with a desire to add value to the team.
• The hours will be Monday to Thursday 8.30am until 5pm and 8.30 am until 4.30pm on Friday

Please send your CV in the first instance.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.