Customer Service Advisor

Are you passionate about delivering outstanding customer service?



Are you looking for a role that''s both challenging and rewarding-where you can make a real difference in people''s lives?



We''re delighted to be partnering with The Zinc Group as they continue to expand their award-winning collections team. With nearly 14 years of success in financial services, Zinc has built a strong reputation for supporting customers and helping them find positive solutions to ease their financial worries.

Now, you have the chance to be part of their journey.



The Role: Customer Service Advisor
As part of the collections team, you''ll:


Manage inbound and outbound calls with customers in a professional and supportive manner


Provide clear, empathetic guidance to help customers manage their finances


Ensure every customer is treated fairly, with a focus on positive outcomes


Keep accurate and detailed notes on customer accounts after each interaction



What we''re looking for:


Strong customer service skills, gained in either a contact centre or face-to-face role


A genuine passion for creating positive customer experiences

Excellent communication skills-both verbal and written


Confidence and empathy when handling sensitive conversations


What''s on offer:


A Glasgow City Centre location with quick start opportunities


A structured shift pattern: Monday-Friday (8am-8pm) and Saturday (9am-4pm)

Starting salary of -25,000, rising to -26,500 after 2 years


The chance to earn up to -250 in monthly commission plus exciting incentives, including regular prize draws and holiday giveaways



Please note: All candidates must successfully pass a credit and disclosure check.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.