Customer Service Advisor

The Customer Service Advisor role within the not-for-profit industry involves assisting with customer queries and ensuring a high standard of service delivery. This temporary position offers an opportunity to contribute to a meaningful cause while honing your customer service skills.

Client Details

This is a not-for-profit organisation that focuses on creating a positive impact in its field. It is a medium-sized organisation known for its commitment to excellence and providing quality service to its stakeholders.

Description

• Respond to customer enquiries via phone, email, and other communication channels promptly and professionally.
• Provide accurate information and solutions to customer concerns in line with company policies.
• Maintain and update customer records in the internal database.
• Collaborate with internal teams to resolve customer issues effectively.
• Identify opportunities to improve customer satisfaction and report feedback to the relevant team.
• Handle complaints in a calm, empathetic, and solution-focused manner.
• Ensure compliance with data protection and confidentiality regulations during all interactions.
• Support the wider team with administrative duties as required.

Profile

A successful Customer Service Advisor should have:

• Strong communication skills, both verbal and written.
• Proven ability to handle customer queries with professionalism and efficiency.
• Familiarity with using customer relationship management (CRM) software.
• An organised approach to managing tasks and prioritising workloads.
• A customer-focused attitude with a commitment to delivering high-quality service.

Job Offer

• Competitive hourly rate.
• Long term temp role.
• Weekly pay.
• A supportive and collaborative working environment.