Customer Service Advisor

Are you a natural problem solver with a passion for delivering exceptional customer service? Our client is hiring a Customer Service Advisor to join a successful and growing company in Belper, offering fantastic benefits and career progression opportunities.

To be considered for the role, you’ll require the following essentials:

• Customer Service Experience – Proven ability to provide excellent service
• Strong Communication – A professional telephone manner & written skills
• Tech-Savvy – Familiarity with Microsoft applications & web-based platforms
• Call Centre Experience (Desirable) – Not essential but a bonus!
• Resilient & Calm – Able to handle customer queries with reassurance & confidence

Within this position, you’ll also be:

• Customer Contact – Engage with customers via phone, email, SMS, live chat & WhatsApp
• Problem Solving – Understand customer situations and provide effective solutions
• Service Excellence – Deliver a high-quality customer experience with professionalism
• CRM Management – Ensure all queries are handled promptly & accurately within SLAs
• Process Optimisation – Identify opportunities to streamline operations & improve efficiency

What’s on offer 

• Competitive Salary – £25,528 per annum + bonus & overtime opportunities
• Various shifts 8am-6pm and some weekends
• Career Development – Structured training and development programmes
• Work-Life Balance – 25 days holiday plus bank holidays
• Wellbeing Programme – Supporting your health & wellbeing
• Modern Workplace – Work with innovative technology in a professional environment

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Recruitment Business in relation to this vacancy.

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