Customer Service Advisor

Customer Service Advisor
Middlesbrough (On-Site)

Our client is a well-established communications and technology business, seeking a Customer Service Advisor to join their growing team in Middlesbrough.

This is a full-time, office-based role offering the opportunity to work at the heart of customer and sales operations within a fast-paced, professional environment.

Key Responsibilities:

• Manage inbound and outbound customer calls
• Build and maintain strong client relationships
• Prepare and follow up on quotations
• Support sales and service administration activities
• Maintain accurate records using CRM systems
• Liaise with internal teams to ensure smooth service delivery

Requirements:

• Previous experience in customer service, sales support, or administration
• Confident and professional telephone manner
• Strong organisational and communication skills
• Proactive and target-driven approach
• Ability to work on-site in Middlesbrough

What’s on Offer:

• Bonus scheme
• 25 days holiday plus bank holidays
• Company pension
• Supportive team environment

This is an excellent opportunity for someone looking to develop their career within a commercial, customer-focused role.

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