Customer Service Advisor

Based in Newton Abbot, our client a global market leader are looking to recruit experienced customer service advisors to start immediately.

Duties:

• Responsible for providing support to customers on any matters relating to: In-house logistical delays, Parcel tracking and investigation of lost parcels & returns.
• You will use a variety of media (Social channels, phone and email) to make sure customers are given as prompt and as complete response as possible.
• Feedback any significant positive or negative comments from customers/yourself relating to products and services offered.
• By having a great telephone manner you will be polite and courteous when speaking to customers.

Skills

· Knowledge of customer service principles and best practices

· Good geographical knowledge of the world

· Proficient in computer use and ability to learn new software packages

· At least 2 years’ experience in similar role or customer facing role

· Or at least 12 months experience in a Junior Sales role

· English and Maths GCSE at level C or above

· Excellent interpersonal skills and ability to connect with others

· An enthusiastic approach to sales and customer service

· Honesty & Integrity

· Great communicator – both verbally and in written form

· Positive, self-motivating attitude

· Reliability

· Ambitious nature

Ability to work autonomously and manage own workload/deadlines

Job Types: Temporary, Fixed term contract, Temp to perm

Contract length: 5 months