Customer Service Advisor

Working for our St Ives based client you will deliver excellent customer service by handling inbound and outbound calls efficiently, resolving customer queries, and ensuring a positive customer experience at all times.

Key Responsibilities

• Answer inbound customer calls promptly and professionally.
• Handle queries, complaints, and requests with empathy and efficiency.
• Accurately update and maintain customer records on internal systems.
• Escalate issues where necessary to the relevant team/department.
• Meet personal and team performance targets (call handling, quality, and customer satisfaction).
• Contribute to a positive and supportive team environment.

• Previous customer service experience.
• Strong communication and listening skills.
• Ability to remain calm under pressure and handle difficult conversations.
• Good problem-solving skills and attention to detail.
• Confident using computer systems.