Customer Service Advisor

We’re excited to be partnering exclusively with a highly regarded company based in Newmarket. They are looking for a Customer Service Advisor to become part of their welcoming team on a full-time, permanent basis. This role is office-based, working in a professional yet supportive environment.

Main duties will include:

• Answer incoming customer calls and handle queries
• Reserve products and process requests
• Build up strong product knowledge to assist customers effectively
• Respond to enquiries and provide clear, accurate advice
• Keep the CRM system up to date with customer details
• Support colleagues with a variety of administrative duties

The successful candidate will have:

• Bring a warm and professional telephone manner
• Thrive working collaboratively with others
• Show excellent accuracy and attention to detail
• Feel confident using and learning new IT systems
• Have a positive, proactive and can-do approach

We endeavour to reply to every candidate, every time—but if you haven’t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position or the position has been filled. Please call the office or send an email to discuss other potential positions.